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These general terms and conditions (hereinafter also referred to as "T&C") govern the legal relations between the entity ANGEL GROUP, s.r.o., Sobôtka 5116/3, 979 01 Rimavská Sobota, ID: 43996957, Tax ID: 2022549573, VAT ID : SK202254957 Registered in the commercial register of the District Court of Banská Bystrica, Division: Sro, File:14439/S, email , i.e. no. +421 903 790 805 (hereinafter referred to as "seller") and any person who is a buyer of goods offered by the seller via the online store www.RedAnt that arise when purchasing the mentioned goods.
Slovak Trade Inspection
SOI Inspectorate for the Banskobystrica region
Dolná 46, 974 00 Banská Bystrica 1
Department of Supervision
tel. no. 048/412 49 69, 048/415 18 71, 048/415 18 73
fax no. 048/412 46 93
The buyer in the purchase contract, or by confirming in the order, he accedes to the General Terms and Conditions and undertakes to follow them. It is possible to deviate from these GTC only on the basis of a written agreement between the seller and the buyer.
In the event that the seller and the buyer enter into a written sales contract in which they agree on terms deviating from the General Terms and Conditions, the provisions of such a sales contract will take precedence over the General Terms and Conditions.
Definition of basic concepts
"Buyer" is a natural or legal person who ordered and paid for goods through the online store www.RedAnt (hereinafter referred to as "buyer").
"Recipient" is a natural or legal person to whom the ordered goods are to be delivered (hereinafter referred to as "recipient").
"Product" is a product ordered through the online store www. (hereinafter referred to as "goods").
Rights and obligations of the seller
The seller is obliged to:
deliver goods to the recipient in the agreed quantity and quality,
enable the recipient to acquire ownership of the goods.
The seller has the right to proper payment of the purchase price from the buyer for the delivered goods.
Buyer's Rights and Obligations
The buyer is obliged to:
to pay the seller the purchase price when ordering the goods,
not damage the good name and reputation of the seller,
completely and accurately state all required data in the order.
The buyer has the right to deliver the goods to the recipient specified in the order in the quantity, quality, date and place specified by the buyer.
Order - conclusion of the contract
The buyer has the opportunity to choose the goods in the online store www.RedAnt , which he designates for delivery to the recipient.
The contractual relationship between the seller and the buyer, which is considered in accordance with Act no. 102/2014 Coll. in the wording of later amendments and regulations for a contract concluded at a distance, is created by confirmation from the seller (email) to the buyer. The seller has the obligation to confirm the formation of the contractual relationship to the buyer within 24 hours at the latest. from the receipt of the order. If necessary, all additional information regarding the order will be sent to the e-mail address provided. However, an automatic e-mail after the creation of an order is not considered confirmation of the order by the seller.
The buyer is obliged to fill in all the data in the order truthfully and accurately, otherwise he is responsible for the non-delivery of the goods and any damage that the seller incurs as a result of incorrect and incompletely entered data.
The buyer will receive a confirmation email about the order.
Cancellation of the order and withdrawal from the contract
The order can be canceled free of charge until the moment of its confirmation by sending an email to the seller (firstname.lastname@example.org).
The seller has the right to cancel the order and withdraw from the contract if, due to the unavailability of the goods, even after making all the efforts that can be fairly required of him, he is unable to deliver the goods to the buyer within the required period, which is indicated in the online store www.RedAnt.
In the case of an already paid purchase price, or part of it, the funds will be returned to the buyer to the account specified by him within 14 days from the valid cancellation of the order.
The consumer has the right to withdraw from the contract without giving a reason within 14 days from the day of receiving the goods. After this period expires, this right expires (pursuant to § 12 of the Act on the Protection of Consumers in Mail-order Sales (Act No. 122/2013 Coll.). Within this period, the consumer has the right to unpack and test the goods in a similar way as usual when buying in a classic "brick and mortar" store, to the extent necessary to find out the nature, characteristics and functioning of the goods. The consumer is responsible for any reduction in the value of the goods. Testing does not mean starting to use the goods and returning them to the seller after a few days.
Given that in case of withdrawal, the contract is canceled from the beginning, the contractual parties will return or replace all mutually accepted performance.
If the consumer withdraws from the contract, he must deliver the goods at his own expense in a safe manner (Slovak Post 1st class, courier, personally...) to the address of the Operator: ANGEL GROUP p. r. o., Sobôtka 5116/3, 979 01 Rimavská Sobota within 14 days from the day of withdrawal. We strongly recommend insuring the goods.
The goods must be sent back together with all documents related to the goods in question, which the buyer received during their purchase, delivery and acceptance.
Return of goods
The operator of the e-shop will return the payment made for the goods/services, including transport costs in accordance with para. §9 par. 3) Act no. 102/2014 Coll. as well as the costs demonstrably spent on ordering the goods within 14 days from the date of delivery of the withdrawal from the contract, but he does not have to return the money before the goods are delivered to him or the consumer does not prove that the goods have been sent, this does not apply if the seller suggested that he collect the goods himself. li>
the buyer has the following delivery options to choose from:
Delivery office / Packeta
Personal collection in Rimavská Sobota
Stock goods are usually shipped within 48 hours of receiving the order.
If the goods specified in the order are not in stock, we will inform the buyer.
The buyer is obliged to take over the goods from the carrier. We recommend checking the undamaged packaging, the number of packages and, in case of discrepancies, contact the seller immediately.
Invoice, tax document will be included in the package.
Prices and payment terms
The operator reserves the right to change the price of goods, but this does not apply to already confirmed purchase contracts. The prices listed in the e-shop may differ, and the buyer does not have the right to additionally demand a price other than the price agreed in advance.
All prices for goods and all fees in the e-shop are listed including 20% or 10% VAT.
The buyer is obliged to pay the price for the goods. The order of goods and their subsequent purchase is carried out through the e-shop, with the steps, methods and sequence specified therein.
the buyer can pay for the ordered goods in one of the following ways, through:
Payment via GoPay
Payment by bank transfer to account SK87 1100 0000 0029 2483 7707
Payment in cash - cash on delivery
The amount of packaging according to the value of the order is as follows:
Purchase up to €70 - Packaging €5.9 EUR
Purchase over €70 - We do not charge packaging
Purchase via Packet - Package EUR 3.8
The operator provides a warranty for the goods for a period of 24 months, unless otherwise stated for a specific product. The warranty begins on the day the buyer takes over the goods. The buyer is obliged to properly familiarize himself with the instructions and the warranty conditions before using the goods for the first time.
The buyer has the right to claim a warranty from the Operator only in the case of goods showing defects, and the goods are not after the warranty period, are covered by the warranty and were purchased from the operator. In other cases, the seller will not be able to repair the damaged goods within the warranty, and if the buyer requests its repair after being notified of this fact, he will be obliged to reimburse the operator for the costs associated with performing a service intervention and repairing such goods. The warranty does not apply to mechanical damage to the goods by the buyer, use of the goods in inappropriate, or unsuitable conditions, unprofessional handling, neglect of care for the goods, unprofessional assembly, improper handling and use of the goods, improper care of the goods, unprofessional installation. All legitimate repairs are free of charge during the warranty period. The right to a free warranty repair also expires in the event of unprofessional intervention in the product during the warranty period by a person other than an authorized person. At the same time, the operator reserves the right not to return money for such goods and the right not to exchange them for other goods.
The warranty also does not apply to damages caused by a natural event, natural disaster, violent damage, weather conditions or operation in extreme and unusual conditions.
If it is necessary to repair or replace the goods, the buyer is obliged to send the goods exclusively via Slovak Post, 1st class or courier to the address: ANGEL GROUP p. r. o., Sobôtka 5116/3, 979 01 Rimavská Sobota. It is advisable to pack the goods well, with all the essentials, so that there is no possible damage, as the consumer is responsible for the goods and their transport in this case.
The seller confirms the receipt of the claim and issues the buyer a confirmation of the application of the goods claim in the appropriate form. The date of application of the complaint is considered to be the day of its delivery to the seller, but no later than the moment when the seller makes it impossible or prevents the taking over of the object of the complaint. If it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest together with the document on the processing of the claim. Confirmation of the processing of the complaint will be sent in writing.
The seller is obliged to determine the method of handling the claim immediately, in complex cases within 3 days from the date of application of the claim. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of application of the complaint. After determining the method of handling the complaint, the seller will handle the complaint immediately, in justified cases, the complaint can be handled later. However, processing of the claim must not take longer than 30 days from the date of application of the claim. After the expiry of the 30-day period for processing the complaint, the buyer has the right to withdraw from the purchase contract and the full amount for the goods will be returned to him or he has the right to exchange the goods for a new one.
Buyer's rights when applying for a claim:
if it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly, while this defect must be removed without unnecessary delay,
instead of removing the defect, the buyer may demand the replacement of the item, or the defect concerns only a part of the item, the replacement of the part if this does not result in disproportionate costs for the seller considering the price of the goods or the severity of the defect,
instead of removing the defect, the seller can exchange the defective item for a flawless item, if this does not cause serious difficulties for the buyer,
if it is a defect that cannot be removed and which prevents the proper use of the item, the buyer has the right to exchange the item or withdraw from the contract. The buyer has the same right in the event that it is a defect that can be removed, but the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects,
if there are other non-removable defects that do not prevent the use of the goods, the buyer has the right to a reasonable discount on the price of the item.
A complaint is considered settled if the complaint procedure ends with the delivery of the claimed goods, its exchange or return of the purchase price of the goods, the provision of a discount, a written invitation to take over performance or its justified rejection, while the buyer confirms personal acceptance or the confirmation of the transport company is also a document in case the buyer does not personally accept the claim.
The consumer is informed about the outcome of the complaint procedure within the statutory period.
Personal data processing policy
Online store operator responsible for processing personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, (hereinafter referred to as GDPR)
You can find more information about the personal data processing policy at this link.
You can find more information about cookies at this link.
The condition for the validity of the purchase contract is the completion of all mandatory data in the order form.
The seller is not responsible for the non-delivery of the shipment or for its delay in the event that the non-delivery was caused by deficiencies on the part of the buyer, for example, the incorrect address given by the buyer for the delivery of the goods, incorrect indication of the telephone contact of the buyer, or incorrect indication of any other information that appears as false and as a result of which the proper delivery of the goods could not take place.
The seller is not responsible for non-delivery of the goods if the person to whom they were supposed to be delivered refused to accept the goods according to the data in the buyer's order.
The seller is not responsible for non-delivery of the goods if the person to whom the goods were to be delivered was unreachable.
If the seller cannot deliver the ordered goods for reasons on the seller's side, the purchase price paid by the buyer will be returned to the buyer's bank account.
The seller is not responsible for late delivery, damage to goods caused by the courier service.
Alternative dispute resolution
On the basis of the amended Act no. 102/2014 and Act no. 391/2015 on the alternative resolution of consumer disputes, the consumer has the right to an alternative (out-of-court) method of dispute resolution.
The proposal can be submitted in the manner determined according to §12 of Act 391/2015 Coll. To submit a proposal, he can use the form, the model of which is also available on the website of the relevant ministry and each subject of alternative dispute resolution.
The address for submitting submissions in electronic form to the Slovak Trade Inspection is email@example.com
The subject of alternative dispute resolution may reject the consumer's proposal, e.g.: - if the quantifiable value of the dispute does not exceed the amount of 20 euros; - if, considering all the circumstances, it is obvious that an alternative resolution of the dispute could only be conducted with the development of disproportionate effort, etc.
The consumer can also file a complaint through the RSO alternative dispute resolution platform, which is available online at: http:// ec.europa.eu/consumers/odr. A consumer living in the EU can file a complaint against a trader based in the EU.
Costs associated with alternative dispute resolution are borne by each of the parties to the dispute separately without the possibility of compensation.
The seller reserves the right to change these general terms and conditions, and the obligation to notify the change in these general terms and conditions in writing is fulfilled by placing them on the seller's e-commerce website www.RedAnt.
These general terms and conditions become effective for the buyer upon completion of the order and confirmed consent.
The buyer declares that he has read these general terms and conditions and agrees with them in their entirety.
The seller and the buyer agree that they fully recognize the electronic form of communication, especially through electronic mail and the Internet, as valid and binding for both parties.
These general terms and conditions are valid and effective from May 10, 2022.