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Terms and Conditions :: REDANT

Terms and Conditions

1. General Provisions

  1. 1.1 These General Terms and Conditions (hereinafter the “GTC”) govern the legal relations between ANGEL GROUP, s.r.o., Sobôtka 5116/3, 979 01 Rimavská Sobota, Company ID: 43996957, Tax ID: 2022549573, VAT ID: SK202254957, registered with the Commercial Register of the District Court Banská Bystrica, Section: Sro, Insert: 14439/S, e-mail info@redant.sk, tel. +421 903 790 805 (hereinafter the “Seller”) and any person who is the Buyer of goods offered by the Seller through the online store www.redantstyle.com – ANGEL GROUP s.r.o..
  2. 1.2 Supervisory authority: Slovak Trade Inspection, Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1, Supervision Department; tel.: +421 48/412 49 69, 48/415 18 71, 48/415 18 73; fax: +421 48/412 46 93.
  3. 1.3 By entering into the purchase contract or confirming the order, the Buyer accepts these GTC and undertakes to follow them. Deviations from the GTC are possible only on the basis of a written agreement between the Seller and the Buyer.
  4. 1.4 If the Seller and the Buyer conclude a written purchase contract with different terms, the provisions of such contract shall take precedence over the GTC.

2. Definitions

  1. 2.1 The “Buyer” is a natural or legal person who has ordered and paid for goods via the online store www.redantstyle.com – ANGEL GROUP s.r.o..
  2. 2.2 The “Recipient” is a natural or legal person to whom the ordered goods are to be delivered.
  3. 2.3 “Goods” are products ordered through the online store www.redantstyle.com – ANGEL GROUP s.r.o..

3. Seller’s Rights and Obligations

  1. 3.1 The Seller is obliged to:
    1. 3.1.1 deliver the goods to the Recipient in the agreed quantity and quality,
    2. 3.1.2 enable the Recipient to acquire ownership of the goods.
  2. 3.2 The Seller is entitled to proper payment of the purchase price by the Buyer for the delivered goods.

4. Buyer’s Rights and Obligations

  1. 4.1 The Buyer is obliged to:
    1. 4.1.1 pay the purchase price to the Seller when ordering the goods,
    2. 4.1.2 not harm the good name and reputation of the Seller,
    3. 4.1.3 provide all required data in the order fully and accurately.
  2. 4.2 The Buyer is entitled to delivery of the goods to the Recipient specified in the order, in the quantity, quality, time and place determined by the Buyer.

5. Order – Conclusion of the Contract

  1. 5.1 The Buyer may select goods in the online store www.redantstyle.com – ANGEL GROUP s.r.o. to be delivered to the Recipient.
  2. 5.2 The contractual relationship between the Seller and the Buyer, deemed under Act No. 102/2014 Coll. to be a distance contract, arises upon confirmation by the Seller (by e-mail) to the Buyer.
  3. 5.3 The Seller shall confirm the establishment of the contractual relationship to the Buyer no later than within 24 hours of receipt of the order. Information about the order will be sent to the e-mail address provided. The automatic e-mail after creating the order is not considered an order confirmation.
  4. 5.4 The Buyer must fill in all data in the order truthfully and accurately; otherwise, the Buyer is liable for non-delivery or damage caused by incorrect or incomplete data. The Buyer will receive a confirmation e-mail about the order placed.

6. Order Cancellation and Withdrawal from the Contract

  1. 6.1 The order may be cancelled free of charge until it is confirmed by sending an e-mail to the Seller at info@redant.sk.
  2. 6.2 The Seller has the right to cancel the order and withdraw from the contract if, due to unavailability of the goods, the Seller is unable to deliver within the period stated in the e-shop.
  3. 6.3 If the purchase price (or part of it) has already been paid, the funds will be returned to the Buyer’s account within 14 days of valid cancellation of the order.
  4. 6.4 The consumer may withdraw from the contract without giving any reason within 14 days of taking over the goods; the consumer is liable for any diminished value of the goods beyond ordinary testing.
  5. 6.5 Upon withdrawal, the contract is cancelled from the beginning; the parties shall return or compensate all received performance.
  6. 6.6 When withdrawing, the consumer shall send the completed withdrawal form by e-mail to info@redant.sk or by post.
  7. 6.7 The consumer shall deliver the goods at their own expense in a secure manner to: ANGEL GROUP s. r. o., Sobôtka 5116/3, 979 01 Rimavská Sobota, within 14 days of withdrawal (shipment insurance is recommended).
  8. 6.8 The goods must be returned with all documents the Buyer received upon purchase, delivery and receipt.

7. Return of Goods

  1. 7.1 The Operator shall refund the paid consideration including delivery costs pursuant to Section 9(3) of Act No. 102/2014 Coll. within 14 days of receipt of the withdrawal; however, the money need not be returned before the goods are delivered back or the consumer proves their dispatch (does not apply if the Seller proposes to collect the goods).

8. Delivery Terms

  1. 8.1 Delivery options:
    1. 8.1.1 courier service,
    2. 8.1.2 Zásielkovňa / Packeta,
    3. 8.1.3 personal pickup in Rimavská Sobota.
  2. 8.2 Stock items are usually dispatched within 48 hours of receiving the order.
  3. 8.3 If items in the order are not in stock, the Buyer will be informed.
  4. 8.4 The Buyer must accept the goods from the carrier and check the packaging and number of parcels; in case of discrepancies, immediately contact the Seller.
  5. 8.5 The invoice (tax document) will be included in the parcel.

9. Prices and Payment Terms

  1. 9.1 The Operator reserves the right to change prices; this does not apply to already confirmed purchase contracts.
  2. 9.2 All prices and fees in the e-shop are quoted including 20% or 10% VAT.
  3. 9.3 Ordering and purchase are carried out via the e-shop in the manner and sequence stipulated therein.
  4. 9.4 Payment methods:
    1. 9.4.1 payment via GoPay,
    2. 9.4.2 bank transfer to account SK87 1100 0000 0029 2483 7707,
    3. 9.4.3 cash on delivery.
  5. 9.5 Packing fee by order value:
    1. 9.5.1 purchase up to €70 – packing €5.9,
    2. 9.5.2 purchase over €70 – no packing fee,
    3. 9.5.3 purchase via Packeta – packing €3.8.

10. Warranty and Claims

  1. 10.1 The warranty period is 24 months unless otherwise specified for a particular product; it runs from the day the Buyer takes over the goods.
  2. 10.2 The warranty can be claimed only for goods with defects, within the warranty period and purchased from the Operator.
  3. 10.3 The warranty does not cover mechanical damage, unsuitable conditions of use, improper handling or installation, neglect of care, improper maintenance, or intervention by an unauthorised person; no right to a refund or exchange arises in such cases.
  4. 10.4 The warranty does not cover damage caused by natural events, disasters, wilful damage, weather conditions or extreme use.
  5. 10.5 For repair or replacement, the Buyer shall send the goods by Slovak Post (1st class) or courier to: ANGEL GROUP s. r. o., Sobôtka 5116/3, 979 01 Rimavská Sobota; the goods must be suitably packaged.
  6. 10.6 The Seller shall confirm receipt of the claim; confirmation of lodging and settlement of the claim will be delivered in writing.
  7. 10.7 The Seller shall determine the method of handling the claim immediately, in complex cases within 3 days; in justified cases no later than 30 days from lodging the claim. Settlement must not exceed 30 days; after this period, the Buyer may withdraw from the contract or request replacement of the goods.
  8. 10.8 Buyer’s rights in case of a claim:
    1. 10.8.1 for a removable defect – free and timely repair,
    2. 10.8.2 instead of repair – replacement of the item or component if it does not incur disproportionate costs,
    3. 10.8.3 the Seller may replace the defective item with a faultless one instead of repair if this does not cause difficulties to the Buyer,
    4. 10.8.4 for an irremovable defect preventing use – replacement of the item or withdrawal from the contract; likewise for recurring defects or a greater number of defects,
    5. 10.8.5 for other irremovable defects – a reasonable discount on the price.
  9. 10.9 A claim is settled by handing over the claimed goods, replacing them, refunding the purchase price, granting a discount, a written notice to collect performance, or a justified refusal.
  10. 10.10 The consumer is informed of the claim outcome within the statutory time limit.

11. Personal Data Processing Principles

  1. 11.1 The online store operator is responsible for processing personal data in accordance with Regulation (EU) 2016/679 (GDPR).
  2. 11.2 More information on the processing principles can be found here.

12. Cookies

  1. 12.1 The website uses cookies to remember user settings, customize advertising, and ensure essential functionality.
  2. 12.2 More information about cookies can be found here.

13. Liability

  1. 13.1 A condition for the validity of the purchase contract is the completion of all mandatory fields in the order form.
  2. 13.2 The Seller is not liable for non-delivery or delays caused by deficiencies on the Buyer’s side (incorrect address, contact, false information).
  3. 13.3 The Seller is not liable for non-delivery if the person designated to receive the goods refuses to accept them.
  4. 13.4 The Seller is not liable for non-delivery if the designated person was unavailable.
  5. 13.5 If the Seller cannot deliver the goods for reasons on the Seller’s side, the purchase price will be refunded to the Buyer’s account.
  6. 13.6 The Seller is not liable for late delivery or damage caused by the courier service.

14. Alternative Dispute Resolution

  1. 14.1 The consumer has the right to alternative (out-of-court) dispute resolution pursuant to Acts No. 102/2014 Coll. and No. 391/2015 Coll.
  2. 14.2 The motion is filed pursuant to Section 12 of Act No. 391/2015 Coll.; a form provided by the ministry and ADR entities is available.
  3. 14.3 List of ADR entities: link.
  4. 14.4 Address for electronic submissions to the SOI: ars@soi.sk.
  5. 14.5 An ADR entity may refuse the motion, e.g., if the value of the dispute does not exceed €20 or if resolution would require disproportionate effort.
  6. 14.6 A complaint may also be submitted via the ODR platform: http://ec.europa.eu/consumers/odr.
  7. 14.7 Each party bears its own costs related to ADR.

15. Final Provisions

  1. 15.1 The Seller reserves the right to amend the GTC; notification of a change is fulfilled by publication on www.redantstyle.com – ANGEL GROUP s.r.o..
  2. 15.2 The GTC take effect for the Buyer upon completing the order and confirming consent.
  3. 15.3 The Buyer declares that they have read the GTC and fully agree with them.
  4. 15.4 The parties recognize electronic communication (e-mail, internet) as valid and binding.
  5. 15.5 These GTC are valid and effective from 10 May 2022.

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