Slovensky (EUR)
Česky (CZK)Terms and Conditions
1. General Provisions
1.1 These general terms and conditions (hereinafter also referred to as the “GTC”) govern the legal relations between the entity REDANT SK s.r.o., Sobôtka 5116/3, 979 01 Rimavská Sobota, Company ID: 43996957, Tax ID: 2022549573, VAT ID: SK202254957, registered in the Commercial Register of the District Court Banská Bystrica, Section: Sro, Insert No.: 14439/S, e-mail info@redant.sk, tel. +421 903 790 805 (hereinafter referred to as the “Seller”) and every person who is a buyer of goods offered by the Seller through the online store www.redant.sk – ANGEL GROUP s.r.o..
1.2 Supervisory authority: Slovak Trade Inspection, Inspectorate of SOI for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1, Supervision Department; tel.: 048/412 49 69, 048/415 18 71, 048/415 18 73; fax: 048/412 46 93.
1.3 In the purchase contract, or by confirmation in the order, the Buyer accedes to the GTC and undertakes to comply with them. These GTC may only be deviated from on the basis of a written agreement between the Seller and the Buyer.
1.4 In the event that the Seller and the Buyer conclude a written purchase contract with different terms, the provisions of such purchase contract shall prevail over the GTC.
2. Definition of Basic Terms
2.1 “Buyer” means a natural person or legal entity who has ordered and paid for goods through the online store www.redantstyle.com – REDANT SK s.r.o..
2.2 “Recipient” means a natural person or legal entity to whom the ordered goods are to be delivered.
2.3 “Goods” means the product ordered through the online store www.redantstyle.com – REDANT SK s.r.o..
3. Rights and Obligations of the Seller
3.1 The Seller is obliged to:
3.1.1 deliver the goods to the Recipient in the agreed quantity and quality,
3.1.2 enable the Recipient to acquire ownership rights to the goods.
3.2 The Seller has the right to proper payment of the purchase price from the Buyer for the delivered goods.
4. Rights and Obligations of the Buyer
4.1 The Buyer is obliged to:
- 4.1.1 pay the Seller the purchase price when ordering the goods,
- 4.1.2 not damage the good name and reputation of the Seller,
- 4.1.3 fully and accurately state all required data in the order.
4.2 The Buyer has the right to delivery of the goods to the Recipient specified in the order and in the quantity, quality, time period and place determined by the Buyer.
5. Order – Conclusion of Contract
5.1 The Buyer has the option to select goods in the online store www.redantstyle.com – REDANT SK s.r.o., which they designate for delivery to the Recipient.
5.2 The contractual relationship between the Seller and the Buyer, considered under Act No. 102/2014 Coll. as a distance contract, arises upon confirmation by the Seller (by e-mail) to the Buyer.
5.3 The Seller shall confirm the establishment of the contractual relationship to the Buyer no later than within 24 hours from receipt of the order. Information about the order will be sent to the Buyer to the specified e-mail address. An automatic e-mail after creation of the order shall not be considered an order confirmation.
5.4 The Buyer is obliged to fill in all data in the order truthfully and accurately; otherwise, they are responsible for failure to deliver the goods or for damage caused by incorrect or incomplete data. The Buyer will receive a confirmation e-mail regarding the completed order.
6. Cancellation of Order and Withdrawal from the Contract
6.1 The order may be cancelled free of charge until the moment of its confirmation by sending an e-mail to the Seller at info@redant.sk.
6.2 The Seller has the right to cancel the order and withdraw from the contract if, due to the unavailability of the goods, it is not able to deliver the goods within the requested period stated in the e-shop.
6.3 In the case of an already paid purchase price (or part thereof), the funds will be returned to the Buyer’s account within 14 days from the valid cancellation of the order.
6.4 The consumer may withdraw from the contract without stating a reason within 14 days from receipt of the goods; the consumer is liable for any reduction in the value of the goods beyond the scope of ordinary testing.
6.5 By withdrawal, the contract is cancelled from the beginning; the contracting parties shall return or compensate all received performance.
6.6 Upon withdrawal, the consumer shall send the completed withdrawal form by e-mail to info@redant.sk or by post.
6.7 The consumer shall deliver the goods at their own expense in a secure manner to the address: ANGEL GROUP s. r. o., Sobôtka 5116/3, 979 01 Rimavská Sobota, within 14 days from withdrawal (shipment insurance is recommended).
6.8 The goods shall be returned together with all documents that the Buyer received upon purchase, delivery and acceptance.
7. Return of Goods
7.1 The operator shall return the paid performance, including delivery costs pursuant to Section 9(3) of Act No. 102/2014 Coll., within 14 days from delivery of the withdrawal notice; however, the money does not have to be returned before the goods are delivered or before the consumer proves their dispatch (this does not apply if the Seller proposes to collect the goods itself).
8. Delivery Conditions
8.1 Delivery options:
- 8.1.1 courier company,
- 8.1.2 Zásielkovňa / Packeta
- 8.1.3 personal collection in Rimavská Sobota.
8.2 Stock goods are usually dispatched within 48 hours from receipt of the order.
8.3 If the goods in the order are not in stock, the Buyer will be informed.
8.4 The Buyer is obliged to accept the goods from the carrier and check the packaging and number of parcels; in the event of discrepancies, they shall contact the Seller without delay.
8.5 The invoice (tax document) will be inserted in the parcel.
9. Prices and Payment Terms
9.1 The operator reserves the right to change prices; this does not apply to already confirmed purchase contracts.
9.2 All prices and fees in the e-shop are stated including 20% or 10% VAT.
9.3 The order and purchase are carried out through the e-shop in the manner and sequence established there.
9.4 Payment methods:
- 9.4.1 payment via GoPay,
- 9.4.2 bank transfer to account SK87 1100 0000 0029 2483 7707
- 9.4.3 cash on delivery (cash).
9.5 Packaging fee according to order value:
- 9.5.1 purchase – packaging fee € 9,90
10. Warranty and Complaints
10.1 The warranty for the goods is 24 months, unless otherwise stated for a specific product; it runs from the date the Buyer receives the goods.
10.2 The warranty may only be claimed for goods with defects, within the warranty period, and purchased from the operator.
10.3 The warranty does not apply to mechanical damage, unsuitable conditions of use, improper handling or installation, neglect of care, improper treatment, or intervention by an unauthorized person; in such cases, no right to a refund or replacement arises.
10.4 The warranty does not apply to damage caused by a natural event, disaster, violent damage, weather conditions, or extreme operation.
10.5 For repair or replacement, the Buyer sends the goods by Slovak Post 1st class or by courier to: REDANT SK s.r.o., Sobôtka 5116/3, 979 01 Rimavská Sobota; the goods must be suitably packaged.
10.6 The Seller shall confirm receipt of the complaint; confirmation of the complaint claim and its settlement will be delivered in writing.
10.7 The Seller shall determine the method of handling the complaint immediately, in complex cases within 3 days; in justified cases no later than within 30 days from the complaint claim. Settlement must not take longer than 30 days; after this period, the Buyer may withdraw from the contract or request replacement of the goods.
10.8 Rights of the Buyer in the event of a complaint:
- 10.8.1 in the case of a removable defect – free and timely repair,
- 10.8.2 instead of repair – replacement of the item or part, if disproportionate costs do not arise,
- 10.8.3 the Seller may replace the defective item with a non-defective one instead of repair, if this does not cause difficulties to the Buyer,
- 10.8.4 in the case of an irremovable defect preventing proper use – replacement of the item or withdrawal from the contract; likewise in the event of a repeatedly occurring defect or a greater number of defects,
- 10.8.5 in the case of other irremovable defects – an appropriate discount from the price.
10.9 A complaint is settled by handing over the complained goods, replacing them, refunding the purchase price, providing a discount, a written request to take over the performance, or a justified rejection.
10.10 The consumer is informed of the result of the complaint within the statutory period.
11. Principles of Personal Data Processing
11.1 The operator of the online store is responsible for the processing of personal data pursuant to Regulation (EU) 2016/679 (GDPR).
11.2 More information on the principles of processing can be found at this link.
12. Cookies
12.1 The websites use cookies to remember user settings, customize advertisements, and provide essential functionality.
12.2 More information about cookies can be found at this link.
13. Liability
13.1 A condition for the validity of the purchase contract is the completion of all mandatory data in the order form.
13.2 The Seller is not liable for non-delivery or delay of the shipment caused by shortcomings on the part of the Buyer (incorrect address, contact details, false information).
13.3 The Seller is not liable for non-delivery if the person designated for delivery of the goods refuses to accept them.
13.4 The Seller is not liable for non-delivery if the person designated for delivery was unavailable.
13.5 If the Seller cannot deliver the goods for reasons on its side, the purchase price will be returned to the Buyer’s account.
13.6 The Seller is not liable for late delivery or damage caused by the courier service.
14. Alternative Dispute Resolution
14.1 The consumer has the right to alternative (out-of-court) dispute resolution pursuant to Act No. 108/2024 and Act No. 391/2015 Coll.
14.2 The proposal is submitted in the manner pursuant to Section 12 of Act No. 391/2015 Coll.; a form from the ministry and ADR entities is available.
14.3 List of ADR entities: link.
14.4 Address for electronic submissions to SOI: ars@soi.sk.
14.5 An ADR entity may reject the proposal, for example if the value of the dispute does not exceed €20 or if the resolution would require disproportionate effort.
14.6 A complaint may also be submitted through the ODR platform: http://ec.europa.eu/consumers/odr.
14.7 Costs associated with ADR shall be borne by each party separately.
15. Final Provisions
15.1 The Seller reserves the right to amend the GTC; notification of the amendment is fulfilled by publication at www.redantstyle.com – REDANT SK s.r.o..
15.2 The GTC become effective towards the Buyer by completing the order and confirmed consent.
15.3 The Buyer declares that they have read the GTC and agree to them in full.
15.4 The contracting parties recognize electronic communication (e-mail, internet) as valid and binding.
16. Special Provisions for Personalized Pet Bed
16.1 For the purposes of these GTC, a personalized pet bed means goods manufactured according to the Buyer’s special requirements or goods manufactured for a specific Buyer, especially a pet bed made according to the selected size, color design, with the animal’s name, inscription, photo or other individual modification.
16.2 The Buyer acknowledges that in the case of a personalized pet bed, this is goods manufactured according to the consumer’s special requirements or goods made to measure, for which the consumer does not have the right to withdraw from the contract without stating a reason within 14 days. This restriction applies in accordance with the Consumer Protection Act.
16.3 For this reason, it is not possible to return, exchange or cancel a personalized pet bed after its production has begun solely because the selected size, color, personalization text or another parameter entered by the Buyer does not suit them.
16.4 Before sending the order, the Buyer is obliged to carefully check all data stated in the order, especially the size of the pet bed, the personalization text, the color design and other required parameters. The Seller is not liable for errors in personalization or for an inappropriately selected size if these data were entered by the Buyer and correctly processed according to the order.
16.5 When ordering a personalized pet bed, the Buyer is obliged to pay 100% of the purchase price in advance. Production of the personalized pet bed will begin only after the full purchase price has been credited to the Seller’s account.
16.6 If the Buyer does not pay the price of the personalized pet bed within the period specified by the Seller, the Seller is entitled to cancel the order.
16.7 A complaint regarding a personalized pet bed is not excluded if the goods have a defect or if they were delivered contrary to the confirmed order. This article does not affect the Buyer’s statutory rights arising from liability for defects and from non-conformity of the item with the contract pursuant to the Civil Code and consumer regulations.
16.8 A justified complaint regarding a personalized pet bed shall mean in particular a manufacturing defect, material defect or incorrect execution compared to the confirmed order. An incorrectly selected size, text, color or another parameter that the Buyer selected or entered themselves shall not be considered grounds for complaint if the goods were manufactured in accordance with the order.
16.9 By sending the order, the Buyer confirms that they have been informed that this is personalized goods manufactured to order, the production of which begins only after advance payment of the price, and that for such goods it is not possible to exercise withdrawal from the contract without stating a reason under the general rules for distance selling.
16.10 These GTC are valid and effective from 1 April 2026